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FAQ's
My collectible arrived damaged. Can I get it replaced? eFX offers a limited 30-day warranty period to the original purchaser for any manufacturing defect. Warranty only applies to product that is purchased directly from eFX or from an eFX Authorized Retailer ONLY. To get a replacement unit or part, a Return Merchandise Authorization (RMA) Number is required.
You must deliver the product, freight prepaid, in its original packaging or if the original packaging is damaged, an equivalent packaging affording an equal degree of protection to eFX. A copy of a dated purchase receipt is required. To obtain an RMA Number and for more specific instructions on how to make a warranty claim, please call us at 1-888-999-TOYS(8697) or email us at customerservice@efxcollectibles.com with your order number, full name, full postal address, zip/postal code, phone number and a description as to what is wrong with the replica. At this time, eFX will determine if a replacement part or a replacement collectible is required and will process your RMA accordingly. Note: Shipping cartons are not considered part of the product and thus not covered by the warranty.
I purchased my eFX collectible from a distributor/retailer/third party and it arrived damaged. How do I get it replaced? Please contact the party you purchased your collectible from for return instructions.
Sept 29, 2009 We offer a layaway payment plan for some of our items. You have the option to pay for your balance for the item over a specified period, usually in 30 day intervals. If you place a pre-order, payments will not commence until the product is in stock and ready to ship. You do not have to decide on the layaway option at the time of your pre-order. You will be given the option of the payment plan when the item is in stock and ready to ship.
Sept 29, 2009 eFX considers all of our customers members of the eFX Team. Any promotions, contests, or special offers etc. will be open to all of our collectors.
Sept 29, 2009 eFX has a strict Terms of Use policy. No purchase can be completed without the customer acknowledging that he or she has read and agrees to abide by our terms. It can be viewed anytime by clicking here terms of use link
Sept 29, 2009 eFX has a strict Privacy Policy. We will not share customer details or information with any third party. For details please click here Privacy Policy Link.
Sept 29, 2009 Simply click on the REGISTRATION button on the navigation bar on the left of the efxcollectibles.com website and fill in the required information. Check the appropriate box in your account information to receive email updates.
Sept 29, 2009 Login to your account and you may proceed through to view a page containing your order history.
Sept 29, 2009 If you are registered, you will be sent periodic email updates from eFX letting you know of upcoming products and the dates they will go on sale. We also recommend that you check our website regularly for the latest release and on-sale date information.
Sept 29, 2009 Contact customerservice@efxcollectibles.com with the product that you are interested in and your contact information. If the product becomes available for any reason such as a cancellation we will contact you on. Orders on the wait list will be fulfilled in order that the requests are received.
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